Contracts
Review agreements with third-party payment processors immediately. If your vendor charges you more than $10 per transaction, you cannot pass the excess cost to the consumer. You must absorb the difference or renegotiate. Ensure Retail Installment Contracts do not mandate electronic payment as the exclusive payment method.
Hiring/Training
Customer Service Representatives (CSRs) require immediate training on mandatory disclosure scripts. Staff must be instructed to read the fee disclosure and obtain verbal assent *before* processing any payment. Failure to do so renders the fee illegal.
Reporting & Record-Keeping
Implement "hard stop" logic in payment portals and CRM systems to capture timestamped proof of fee disclosure and consumer acceptance (e.g., call recordings or server logs of checkbox acknowledgments). Maintain an internal accounting file justifying the fee amount based on actual processing expenses.
Fees & Costs
Update billing software to cap convenience fees at the lesser of $10 or 5% of the payment amount. This is a dynamic calculation; a $150 payment cannot carry a $10 fee (5% is $7.50).