Contracts
You must redraft all customer-facing Terms of Service (ToS) to remove any clauses stipulating monetary fines, penalties, or "liquidated damages" for policy violations. Clauses allowing recovery of *actual* third-party costs (e.g., pass-through chargeback fees) may remain but must be clearly distinguished from punitive fines.
Hiring/Training
Fraud and Risk teams must be retrained immediately. Staff can no longer use balance seizure as a remediation tool for policy violations; they must transition to account termination and refund protocols. Automated systems that deduct penalties must be disabled.
Reporting & Record-Keeping
Establish a specific audit trail for account closures that documents the calculation of the final refund. In the event of an AG inquiry, you must be able to prove that 100% of the user's balance was made "readily available" upon termination.
Fees & Costs
Budget for the loss of revenue previously generated from penalty enforcement. Additionally, the civil penalty for non-compliance is treble damages (300% of the fine imposed) plus the state's attorney fees, creating a high-liability environment for non-compliance.