Relating to itemized billing for health care services and supplies provided by health care providers.
ModeratePlan for compliance
Low Cost
Effective:2025-09-01
Enforcing Agencies
Texas Medical Board • Health and Human Services Commission • Appropriate licensing authorities for health care providers
01
Compliance Analysis
Key implementation requirements and action items for compliance with this legislation
Implementation Timeline
Effective Date: September 1, 2025
Compliance Deadline: September 1, 2025 (Applies to all bills issued on or after this date, regardless of service date).
Agency Rulemaking: While the statute is self-executing, the Texas Medical Board and other licensing authorities will likely issue guidance defining "active profile" and "disciplinary matrices" throughout FY 2026.
Immediate Action Plan
1.IT Audit (Immediate): Query your billing software vendor: "Does our system automatically default to paper mail if a patient has not logged into the portal in X days?"
2.Update Workflows: Establish a protocol where any bill sent to a portal without a "read receipt" or login within 7 days triggers an automatic paper backup.
3.Review Insurance: Check your Professional Liability policy for "Administrative Defense" coverage to ensure you are protected against licensing board investigations regarding billing.
4.Clean Data: Initiate a campaign to verify current physical mailing addresses for all patients, as reliance on digital delivery is no longer guaranteed.
Operational Changes Required
Contracts
Revenue Cycle Management (RCM) Vendors: You must amend Master Services Agreements (MSAs) immediately. Require vendors to certify that their software can distinguish between "active" and "inactive" portal users.
Indemnification Clauses: Update vendor contracts to include indemnification for legal defense costs if a software failure to mail a bill results in a licensing board investigation against your practice.
Collection Agencies: Update agreements to prohibit collections activity on accounts where the initial itemized bill delivery cannot be verified under the new HB216 standards.
Hiring/Training
Billing Staff: Train staff on the new "30-day trigger." Itemized bills must be sent within 30 days of third-party adjudication.
Front Desk: Staff must be trained to provide immediate, on-demand itemized bills for any patient request during the retention period.
Reporting & Record-Keeping
Delivery Audit Trails: You must configure your systems to generate a log for every bill issued. The log must prove either:
1. The patient had an "active" portal profile at the exact time of issuance; or
2. The bill was sent via US Mail/email.
Returned Mail Logs: To utilize the "Good Faith Defense," you must retain records of returned mail.
Fees & Costs
Postage Budget: Anticipate a 10-15% increase in postage costs as "inactive" portal users are forced back to paper billing.
Software Upgrades: Potential one-time costs to upgrade practice management software to handle the "active profile" logic gate.
Strategic Ambiguities & Considerations
Definition of "Active Profile": The statute does not define what constitutes an "active" profile. Does it mean the account exists, or that the patient has logged in recently? Business Logic: Adopt a conservative standard. If a patient has not logged in within 90 days, treat the profile as inactive and mail the bill to avoid licensure risk.
"If Feasible": The law requires the portal check "if feasible." Do not rely on this as a defense. Regulators will interpret "feasible" to mean "technologically possible," not "convenient."
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The bill author has informed the committee that some individuals are facing challenges in accessing their itemized medical bills due to barriers such as lack of Internet access, difficulty navigating health care portals, or delays in receiving paper statements and that this can create difficulties in verifying charges, identifying billing errors, or managing health care expenses effectively. The bill author has further informed the committee that without clear and timely access to itemized bills, patients may struggle to dispute incorrect charges, budget for medical costs, or use financial assistance programs and that, for a variety of reasons, these individuals rely on mailed correspondence, which still remains a preferred or default option. C.S.H.B. 216 seeks to ensure that patients always receive an itemized bill for health care services and supplies, even if they have not set up an online patient portal.
CRIMINAL JUSTICE IMPACT
It is the committee's opinion that this bill does not expressly create a criminal offense, increase the punishment for an existing criminal offense or category of offenses, or change the eligibility of a person for community supervision, parole, or mandatory supervision.
RULEMAKING AUTHORITY
It is the committee's opinion that this bill does not expressly grant any additional rulemaking authority to a state officer, department, agency, or institution.
ANALYSIS
C.S.H.B. 216 amends the Health and Safety Code to replace the requirement for a health care provider that requests payment from a patient after providing a health care service or related supply to the patient to submit with the request a written, itemized bill of the alleged cost of each service and supply provided to the patient during the patient's visit to the provider with the requirement to submit with the request a written, itemized bill of the alleged amount due for each such service and supply. The bill expands the methods through which a health care provider may issue the itemized bill to include the following methods, which are in addition to the currently prescribed methods of electronically or through a patient portal:
·through a hard copy delivered by mail or a common carrier; and
·through a hard copy the patient or the patient's designee obtains at the provider's place of business.
C.S.H.B. 216 requires a health care provider that issues an itemized bill to a patient electronically through a patient portal on the provider's website to do the following:
·determine whether the patient has an active patient profile on the portal; and
·mail a copy of the itemized bill to the patient if the provider determines that the patient does not have an active patient portal.
C.S.H.B. 216 conditions the entitlement of a patient to obtain from the health care provider an itemized bill on request at any time after the itemized bill is initially issued by specifying that a patient is entitled to such until the date the provider is no longer required to retain an itemized bill under applicable record retention laws or provider policies and procedures regarding retention of patient billing information. Additionally, the bill entitles a patient to obtain such an itemized bill from the provider through the patient's chosen method of issuance.
C.S.H.B. 216 includes a violation of this requirement among the violations for which the appropriate licensing authority is required to take disciplinary action against a health care provider as if the provider violated an applicable licensing law. The bill establishes that such a requirement to take disciplinary action does not apply to a health care provider that in good faith mails a hard copy of an itemized bill to a patient if the mailed copy is returned as undeliverable and the provider provides evidence of the undeliverability.
C.S.H.B. 216 repeals Sections 311.002(b), (c), and (d), Health and Safety Code, which do the following, respectively:
·require the hospital to provide on request an itemized statement that meets certain criteria of the billed services provided to the person not later than the 30th business day after the date of the hospital discharge of a person who receives hospital services;
·require a hospital to inform a person of the availability of the statement before the person is discharged from the hospital; and
·require a person, to be entitled to receive a statement, to request the statement not later than one year after the date on which the person is discharged from the hospital and require the hospital to provide the statement to the person not later than the 30th day after the date on which the person requests the statement.
C.S.H.B. 216 applies only to an itemized bill issued on or after the bill's effective date. An itemized bill issued before the bill's effective date is governed by the law in effect on the date the itemized bill was issued, and the former law is continued in effect for that purpose.
EFFECTIVE DATE
September 1, 2025.
COMPARISON OF INTRODUCED AND SUBSTITUTE
While C.S.H.B. 216 may differ from the introduced in minor or nonsubstantive ways, the following summarizes the substantial differences between the introduced and committee substitute versions of the bill.
Whereas the introduced required a health care provider that issues an itemized bill to a patient electronically through a patient portal to determine whether the patient has created a patient profile on the portal and mail a copy of the itemized bill to the patient, if the health care provider determines the patient has not created such a patient portal, the substitute requires instead that a health care provider do the following:
·determine whether the patient has an active patient profile on the portal; and
·mail a copy of the itemized bill to the patient if the provider determines that the patient does not have an active patient portal.
The substitute includes the following provisions absent from the introduced:
·a provision replacing the requirement for a health care provider that requests payment from a patient after providing a health care service or related supply to the patient to submit with the request a written, itemized bill of the alleged cost of each service and supply provided to the patient during the patient's visit to the provider with the requirement to submit with the request a written, itemized bill of the alleged amount due for each such service and supply;
·provisions including among the methods of issuance by which a health care provider is authorized to issue the itemized bill a hard copy delivered by mail or a common carrier and a hard copy the patient or the patient's designee obtains at the provider's place of business;
·a provision conditioning the entitlement of a patient to obtain from the health care provider an itemized bill on request at any time after the itemized bill is initially issued by specifying that a patient is entitled to such until the date the provider is no longer required to retain an itemized bill under applicable record retention laws or provider policies and procedures regarding retention of patient billing information; and
·a provision entitling a patient to obtain such an itemized bill from the provider through the patient's chosen method of issuance.
Both the introduced and the substitute include a violation of the requirement with respect to a health care provider that issues an itemized bill among the violations for which the appropriate licensing authority is required to take disciplinary action against a health care provider as if the provider violated an applicable licensing law. However, the substitute includes a provision not in the introduced establishing that such requirement does not apply to a health care provider that in good faith mails a hard copy of an itemized bill to a patient if the mailed copy is returned as undeliverable and the provider provides evidence of the undeliverability.
The substitute includes provisions not in the introduced repealing Sections 311.002(b), (c), and (d), Health and Safety Code, which provide for certain requirements regarding itemized statements of billed services provided by a hospital and the circumstances under which a person is entitled to receive such a statement.
Honorable Gary VanDeaver, Chair, House Committee on Public Health
FROM:
Jerry McGinty, Director, Legislative Budget Board
IN RE:
HB216 by Harris Davila (Relating to itemized billing for health care services and supplies provided by health care providers.), As Introduced
The fiscal implications of the bill cannot be determined due to uncertainty in the amount of enforcement actions taken as a result of implementing the provisions of the bill.
The bill would amend the Health and Safety Code to require a healthcare provider to check if a patient has a patient portal profile before issuing an itemized bill through a patient portal, and if not, the provider must mail the itemized bill to the patient. The bill would require the appropriate licensing authority to take disciplinary action against a healthcare provider if they fail to do so.
Based on analysis provided by the Texas Medical Board, the potential impact of implementing the provisions of the bill could create an increase in complaints and investigations to the extent of requiring additional resources. Given the uncertainty of the number and complexity of these complaints, the fiscal impact cannot be determined.
Based on analysis provided by the Health and Human Services Commission, any additional workload as a result of implementing the provisions of the bill could be accomplished by utilizing existing resources.
The bill would take effect September 1, 2025.
Local Government Impact
No fiscal implication to units of local government is anticipated.
Source Agencies: b > td >
503 Texas Medical Board, 529 Health and Human Services Commission
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Related Legislation
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Texas HB216 fundamentally alters the "default to digital" billing model for all health care providers effective September 1, 2025. Providers are now prohibited from issuing itemized bills via patient portals unless they first verify the patient has an "active" profile; failure to do so mandates disciplinary action against the provider's professional license. Implementation Timeline Effective Date: September 1, 2025 Compliance Deadline: September 1, 2025 (Applies to all bills issued on or after this date, regardless of service date).
Q
Who authored HB216?
HB216 was authored by Texas Representative Caroline Harris Davila during the Regular Session.
Q
When was HB216 signed into law?
HB216 was signed into law by Governor Greg Abbott on June 20, 2025.
Q
Which agencies enforce HB216?
HB216 is enforced by Texas Medical Board, Health and Human Services Commission and Appropriate licensing authorities for health care providers.
Q
How urgent is compliance with HB216?
The compliance urgency for HB216 is rated as "moderate". Businesses and organizations should review the requirements and timeline to ensure timely compliance.
Q
What is the cost impact of HB216?
The cost impact of HB216 is estimated as "low". This may vary based on industry and implementation requirements.
Q
What topics does HB216 address?
HB216 addresses topics including consumer protection, electronic information systems and health care providers.
Legislative data provided by LegiScanLast updated: November 25, 2025
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