Relating to the prosecution of the offense of theft of service.

Contracts

Mandatory Updates: You must amend all Master Service Agreements (MSAs) and Rental Contracts immediately.

• Data Capture: The statute requires the notice be sent to the address/number "shown on the rental agreement." If the email/mobile number is not on the signed document, you cannot use this expedited process.
• Consent Clause: Insert a "Consent to Electronic Notice" provision. Explicitly state that the customer agrees to receive legal demands regarding the return of property via the provided email and mobile number.

Hiring/Training

• Front-Line Staff: Intake personnel must be trained to verify mobile numbers and email addresses at the point of sale. A fake number renders this law useless.
• Collections Teams: Staff must be retrained on the new "Two-Day Presumption." Under the new law, receipt of notice is legally presumed two days after sending the text/email, replacing the longer wait times associated with certified mail return receipts.

Reporting & Record-Keeping

• Evidence Logs: Your CRM or ERP system must be capable of exporting a "Proof of Sending" for texts and emails. This must include:
• 1. Timestamp.
• 2. Destination number/address.
• 3. Full content of the message (specifically the demand for return).
• Bounce Management: If a text or email bounces (undeliverable), the legal presumption of receipt is jeopardized. You must maintain a protocol to revert to Certified Mail immediately upon receiving a bounce notification.

Fees & Costs

• Cost Savings: This law reduces operational costs by eliminating the requirement for Certified Mail postage for every initial demand.
• No New Fees: There are no new state fees associated with this change.